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Frequently Asked Questions

Shipping and Timing

When will I receive my order?

Can you rush my order?

Do you ship outside of the U.S.?

Custom Prints

How do I get my prints to you?

How long does it take for my custom order?

Can I use prints you already have, not my own?

Can I see a samples of how the poster will look with my wedding colors?

Can I use my baby’s footprints taken at the hospital?

If I want to order another item with custom prints in the future, do I have to take new ones?

Can I add an extra fingerprint/paw print to my order?

Custom Silhouettes

How do I submit a silhouette photo?

How do take a picture of for silhouette artwork?

Pet Nose & Paw Prints

Do I use a photo of my pet's paw/nose or take an ink print?

I only have a clay imprint of my pet's nose/paw, can I use this?

General Questions

What kind of pen/marker should I use for a guest book?

What is the cost to reprint a poster order?

What is suggested poster size per number of guests?

Do you sell digital files?

Returns

What is your return policy?

What if my order was damaged during shipping?

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