How does this work?
1. Build your order and personalize your design now or later. If you choose later, you'll receive a link for the personalization form to complete.
2. You will receive an inkless fingerprinting kit within 5-7 days (U.S. orders only; one per couple). Please return your fingerprints in included prepaid envelope (allow 5-7 days for delivery) OR scan/photograph and return via email.
3. Make it perfect! Review digital proof and request changes or approve for production.
FAQs About Fingerprints
What is the inkless Print Kit?
The inkless fingerprint taking kit is meant to accompany the custom fingerprint/footprint keepsakes.
This special system will help you achieve clear and defined prints. The kit is very easy to use and completely mess-free! Only one kit is needed per couple and includes everything you need to take and return your prints.
Do I have to use the inkless Print Kit?
No - if you are short on time and need your order quickly, you can use your own ink and paper to take your fingerprints. Please see fingerprinting instructions here.Do I have to use the my own fingerprints?
No, you if you do not want to use your own fingerprint or do not have a fingerprint for one of the family members you can use a stock fingerprint. Please contact firstname.lastname@example.org for more information.
Product Details & Turnaround Time
Will I have a chance to review the artwork?
Yes, you will receive a digital proof by email to review before production. You will work directly with the artist to create the perfect custom keepsake.
Can you describe the product in detail?
When will I receive my ornament?
• Proof ready 5-7 days after fingerprints received
• After approval of digital proof: 3-5 days production time. If Flutterbye Prints is unable to reach you concerning your digital proof after 4 attempts, your order will be shipped without approval of the design.
• You will be notified when prints are received.
• Prints need to be received no later than 14 days (18 days for canvas/frame upgrades) prior to when you need the keepsake without incurring additional rush fees. Returning fingerprints by email can save time.
• International delivery times vary, averaging 2-3 weeks; prints are needed 5 weeks prior to event. Print Kits are not included or recommended for international orders.
• Shipping times will depend on your location and shipping speed choice.
What if I don’t like my keepsake?
Since you’ll be working directly with the artist, you’ll have a chance to make changes and voice your concerns before anything is produced. If you are not 100% satisfied with the artwork before it is produced, you are welcome to cancel your order for a full refund.
What if I want to order another product with my fingerprints?
A one-time fee will apply to custom fingerprints; once they have been digitized, they will be on file (unless you request for them to be deleted; physical copies are always shredded) and you can use them for other keepsake products at no additional cost. Reach out to email@example.com before ordering to find out how to use your fingerprints again.