Shipping & Order Processing
When will I receive my order?
Please visit How Does it Work? for information on timing for fingerprint/footprint/paw items. All other orders will be shipped in 3-5 business days. Shipping speed will depend on the method of shipping you select when checking out. All orders are shipped via United Stats Postal Service. Please be aware that the only guaranteed delivery time is Priority Express 1-2 day shipping option, other shipping times are usually on time but not guaranteed by the postal service.
Can you rush my order?
Rush processing for your order is an additional $18.00. Add the Rush Option to your cart here. If you need your order rushed, you should also strongly consider upgrading your shipping method to an expedited option. If your timeline is very short, please reach out beforehand to ensure there will be enough time to receive your order by your event date.
Do you ship outside of the U.S.?
International orders are shipped via the U.S. Postal Service (USPS) using International First Class Mail. Gallery Wrapped Canvas and 24x36 Framed Prints cannot be shipped to Australia.
Most international shipments arrive within 2-3 weeks. Occasionally, for unknown reasons, there will be unusually long delays due to a backup in Customs. Unfortunately, in these cases there is no way to speed that process along and you should check with your local postal service and/or customs office.
Please be advised that you may be charged a VAT and/or customs/duty fee by your country when you pick up your package. You should check with your local post office to determine what types of fees are charged on international purchases.
Purchases coming into the UK are charged a 20% VAT when the cost of the item is over £15. There is also an £8 handling fee from the UK post office. These are taxes and fees assessed by the government and are not a result of a lack of postage. You can find more information here: www.gov.uk/government/publications/notice-143-a-guide-for-internati...
Do you use my actual fingerprints/footprints/paw prints?
Yes! It's super easy and very cool!
How do I get my prints to you and how long does it take for my order?
Please see How Does it Work? with full instructions about taking and sending prints and the creation process. Most custom fingerprint/footprint/paw artwork takes about 3-4 weeks from the time you order to the time of delivery. The timing varies based on when your prints are submitted. All custom print orders are shipped via USPS Priority Mail 2-3 day shipping unless you choose to select a faster shipping method.
Can I use fingerprints/footprints/paws you already have, not my own?
Yes! Please select 'Use Stock Prints' from the drop down menu when ordering. The stock prints used will be the prints shown in the sample photo. Digital proofs for stock print posters will be ready in 3-5 business days.
What to do you do with the prints afterward?
All physical copies submitted and information cards are shredded after they are scanned for use. Files are stored securely with password protected access for future use or file reprints - files can be deleted upon request. Fingerprints are not used commonly for sensitive financial or personal use so it is unlikely that someone will try to use your fingerprints in any negative way. If you are not comfortable using your own fingerprints, you can instead choose to use the prints shown in the sample photo.
Can I see a samples of how the poster will look with my wedding colors?
Unfortunately, due to the demands of custom creating each piece, extra samples done in different color combinations cannot be accommodated. Please visit the gallery pages for color combination samples, real customer photos and other inspirations for color choices. You will be sent a digital proof to approve before your artwork is printed and can make changes to the colors if needed.
Can I use my baby’s footprints taken at the hospital?
Yes! You can scan and email them to submit. Please visit How Does it Work? with more instructions about taking and sending prints.
If I want to order another item with custom prints in the future, do I have to take new ones?
No, your fingerprint/footprint/paw artwork will be retained for future purchases. Please select the option for using prints that are already on file.
Can I add an extra fingerprint/paw print to my order?
Yes! You can add the Add Extra Fingerprint/Paw Print to your cart here. Please add this item to you cart along with the original custom artwork item.
How do I submit a silhouette photo?
Please email photos to firstname.lastname@example.org with your name and order number.
How do take a picture of for silhouette artwork?
Please visit the How Does it Work? page for instructions on taking the perfect silhouette.
What kind of pen/marker should I use?
Sharpie's Extra Fine or Fine Point Permanent Marker. Included with your poster will be a swatch of the same paper so you can test out different pens/markers. Markers tested for color and quality are available here.
What is the cost to reprint the poster?
The cost to order a reprint of your poster is $20.00. A reprint for canvas depends on the size.
What is suggested poster size per number of guests?
It is very difficult to predict length of guests' messages and size of writing, these are general estimates:
8x10: up to 40
24x36: 125-160 - If you have a large wedding, please include the number of guests at checkout to arrange a 10-15% artwork reduction. Enter information in the "Special Instructions" box at checkout. It is advised that you measure a space sized 24x36 to get a sense of scale, it is a large size.
Do you sell digital files?
Digital files of the custom fingerprint/footprint/paw artwork are $38.00 for a high-resolution image ($18.00 with purchase of physical poster or when using stock prints, here). Please note that there are no returns on digital files and no guarantee is made that the colors on items you print using the digital file will match the color of your poster on screen. Please contact email@example.com for more details.
What is your return policy?
No returns are accepted on custom made items. This includes all fingerprint, footprint and paws art and also items customized with a name. If there is a mistake with your order, a replacement will be sent that correctly reflects your order.
Returns on non-custom items must be returned unused within 15 days for a full refund.
What if my order was damaged during shipping?
In the event that your order was damaged during shipping, a replacement will be sent.