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Shipping Policy

Shipping policy

Orders with custom artwork, such as custom paw prints or fingerprint keepsakes, will not be put into the production queue until Flutterbye Prints receives the needed custom print (i.e. paw, fingerprint, footprint)  and necessary information to customize your order.

All custom artwork will receive a digital proof to approve before item production.

After approval of digital proof: 3-5 days production time. 
If Flutterbye Prints is unable to reach you concerning your digital proof after 4 attempts, your order will be shipped without approval of the design.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer $3 flat rate standard shipping or free shipping for orders above the threshold amount to delivery within the U.S. 

Shipping option

Estimated delivery time

Price

Free Shipping

3-7 business days

$0

Standard Flat Rate

3-7 business days

$3

Priority 2-3 Day

1-3 business days

$6

Express 1-2 Day

1-2 days

$27

International Shipping

We offer international shipping to many countries.  Shipping to the U.K. is not available at this time.

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

Standard

2-3 weeks

$14-18

6-10 Day

6-10 business days

$28-54

3-5 Day

3-5 business days

$45-70

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Flutterbye Prints is not responsible for these charges if they are applied and are your responsibility as the customer.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@flutterbyeprints.com with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges

No returns are accepted on custom made items. This includes all fingerprint, footprint and paw custom artwork and also items customized with a name. 

If there is a mistake with your order, a replacement will be sent that correctly reflects your order.  

Returns on non-custom items must be returned unused within 15 days for a full refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@flutterbyeprints.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@flutterbyeprints.com.

© 2021 Flutterbye Prints