Shipping Times, Rates and Refunds Policy

Custom Artwork

Orders with custom artwork, such as custom paw prints or fingerprint keepsakes, will not be put into the production queue until Flutterbye Prints receives the needed prints (i.e. paw, fingerprint, footprint) and necessary information to customize your order.

All custom artwork will receive a digital proof to approve before item production.  Proof email will come from proofs@flutterbyeprints.com.

If Flutterbye Prints is unable to reach you concerning your digital proof after 4 attempts, your order will be shipped without approval of the design.

Production Times

Custom Artwork and Personalized Products will receive a digital proof to approve before item production.

Days to receive proof:
Fingerprint/Footprint: 7-10 business days
Pet Prints/Silhouettes: 3-5 business days
Name/Text Only Personalized Products: 1-3 business days

After approval of digital proof: 3-5 days production time

Non-Custom Orders will be shipped in 3-5 business days.  Shipping speed will depend on the method of shipping you select when checking out.  The only guaranteed delivery time is Priority Express 1-2 day shipping, other shipping times are not guaranteed.

Please note: Orders with multiple products may ship from different locations.

Shipping Rates and Times

Domestic U.S. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free U.S. Standard hipping on orders of $80.00+
Shipping Option
Standard Shipping (orders up to $59.00)
Standard Shipping (orders up to $79.00)
Rush Processing w/ Standard Shipping
Priority Express Shipping
Estimated Delivery Time
3-4 business days
3-4 business days
1-2 days proof creation; 3-4 business days shipping
1-2 days proof creation; 3-4 business days shipping
Shipping Cost
$4.75
$6.99
$22.00
$29.00
International Shipping Rates and Estimates
We offer international shipping to many countries.  Shipping to the U.K. or E.U. is not available at this time.
CANADA
Shipping Option
Standard Shipping
Priority
Expedited
Estimated Delivery Time
10-14 business days
6-10 business days
3-5 business days
Shipping Cost
$18.00
$28.00
$45.00
AUSTRALIA
Shipping Option
Standard Shipping
Priority
Expedited
Estimated Delivery Time
10-20 business days
6-10 business days
3-5 business days
Shipping Cost
$18.00
$54.00
$70.00
OTHER WORLDWIDE (Not U.K. or E.U.)
Shipping Option
Standard Shipping
Priority
Expedited
Estimated Delivery Time
10-20 business days
6-10 business days
3-5 business days
Shipping Cost
$18.00
$45
$70.00

How do I check the status of my order?

When your order has shipped, you will receive an email notification from which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@flutterbyeprints.com with your name and order number.

Refunds, returns, and exchanges

No refunds are given on custom-made items. This includes all fingerprint, footprint and paw custom artwork and also items customized with a name/text.

If there is a mistake with your order, a replacement will be sent that correctly reflects your order.  

Returns on non-custom items must be returned unused within 15 days for a full refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@flutterbyeprints.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@flutterbyeprints.com.