Shipping Times, Rates and Refunds Policy

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to reach out!

Custom Artwork Orders
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Production and Shipping Timelines
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Refunds, Returns & Exchanges
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Custom Artwork Orders

Orders featuring custom artwork—such as paw prints, fingerprints, or footprints—will only enter production once Flutterbye Prints receives the necessary print images and personalization details.

You will receive a digital proof of your custom artwork for approval before production begins. Proof emails will come from proofs@flutterbyeprints.com.

If we are unable to reach you after four attempts regarding your digital proof, your order will be shipped as designed without your approval.

Production and Shipping Timelines

Proof Creation Time:

Fingerprint/Footprint: 5–7 business days
Pet Prints/Silhouettes: 3–5 business days
Name/Text Only Personalized Products: 1–3 business days

Production Time After Proof Approval:

3–5 business days

Shipping speed depends on the shipping method selected at checkout. The only guaranteed delivery time is with Priority Express 1–2 day shipping; all other delivery estimates are not guaranteed.

Please note that orders containing multiple products may ship from different locations.

Shipping Options and Delivery Estimates

We offer various domestic and international shipping methods. Estimated delivery times vary based on destination and shipping choice.

Domestic U.S. Shipping: Multiple options with delivery times ranging from Standard 5-7 business days to Expedited 1–2 business days.

International Shipping: Available to many countries worldwide, excluding the U.K. and E.U. Estimated delivery times vary by region and shipping option.

Order Tracking

Once your order ships, you’ll receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.
 

If you have not received your order within 7 days of receiving the shipping confirmation, please reach out to info@flutterbyeprints.com with your name and order number.

Refunds, Returns, and Exchanges

Returns and exchanges are not available for custom-made items (including all fingerprint, footprint, and pet print artwork, or personalized name/text items).

If your print arrives damaged, please contact me at info@flutterbyeprints.com within 7 days of delivery with a photo, and I’ll gladly send a replacement at no cost.

Returns on non-custom items must be unused and submitted within 15 days to be eligible for a refund.

If you have any questions or need further assistance, feel free to reach out anytime to info@flutterbyeprints.com.