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Enter your order number and last name to see where your keepsake is in the making.

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

All custom artwork will receive a digital proof to approve before item production.
Days to receive proof:
Fingerprint/Footprint: 3-5+ business days
Pet Prints/Silhouettes: 3-5+ business days

After approval of digital proof: 3-5+ days production time

 

Kindly note, the day you place your order is considered day 0, with the following business day marking the beginning of the timeline.

November 15th is the start of the busy holiday season, during this period these times may extend beyond the standard time frame. Order deadlines for holiday delivery will be posted.

Orders with custom artwork, such as custom paw prints or fingerprint keepsakes, will not be put into the production queue until Flutterbye Prints receives the needed custom print (i.e. paw, fingerprint, footprint) and necessary information to customize your order.

If Flutterbye Prints is unable to reach you concerning your digital proof after 4 attempts, your order will be shipped without approval of the design.

All non-custom orders will be shipped in 3-5 business days. 

How long does shipping usually take?

Shipping speed will depend on the method of shipping you select when checking out.

What should I do if there is a problem with my custom order?

Please reach out to info@flutterbyeprints.com for help with your order.

What is your return policy?

No returns are accepted on custom-made items. This includes all fingerprint, footprint and paws art and also items customized with a name.  
 

If there is a mistake with your order, a replacement will be sent that correctly reflects your original order. Returns on non-custom items must be returned unused within 15 days for a full refund.

Can you rush my order?

If you have a specific arrival date needed, please reach out to info@flutterbyeprints.com beforehand to ensure there will be enough time to receive your order by that date.